Terms

1. Who we are

Demand Letter Pack is operated by SyncLex OÜ, Merekalju tn 6, 13521 Tallinn, Estonia, Estonian Commercial Register no. 17476899, VAT number EE102973459. Contact: support@demandletterpack.com.

2. What we provide

We provide a document preparation service. From your answers we prepare document drafts (a demand letter and, depending on the pack you choose, an evidence checklist, a timeline, a next-steps guide, a final notice and an escalation memo) and general information about the usual next steps.

We do not give legal advice. We do not assess whether your claim is valid or likely to succeed, we do not represent you, and no lawyer-client or attorney-client relationship is created. We are not a law firm and do not provide the services of a lawyer or attorney. Not a law firm. Not a substitute for the advice of an attorney.

We never send documents to the other party, contact them, negotiate, or take any step on your behalf.

The documents come as Word (DOCX) and PDF files, which open in any current word processor and PDF reader. They are usually ready within minutes of payment, on your order page and by email. We sell packs only for the countries and US states open for sale on this website.

3. AI-generated documents

Your documents are generated by an AI system with automated checks. No lawyer reviews them. Before paying you confirm: “I understand that my documents are generated by an AI system with automated checks, that no lawyer reviews them, and that they are document drafts and general information, not legal advice.”

The documents cite only legal references we have checked against official sources. Where we have not checked a rule, the document tells you to check it yourself.

4. Your responsibilities

• You are responsible for the accuracy and completeness of the facts you enter, and for having a lawful basis to use the other party's details.
• You must read and, where needed, correct every document before using it. Anything marked [MISSING] must be completed by you.
• You decide whether, when and how to send a document, and you are responsible for sending it.
• You must not use the service to harass anyone, to make claims you know are unfounded, or for any unlawful purpose.

5. Price and payment

Prices are shown before you pay. Prices in euros include VAT; prices in US dollars exclude sales tax, which is calculated at checkout from your billing address where it applies. Disputes under EU jurisdictions are billed in euros and disputes under US jurisdictions in US dollars. Payment is processed by Stripe, with the payment methods shown at checkout.

How the contract is made: you answer the questions, check your answers on the summary page (where you can still correct any of them), choose a pack, tick the confirmations and pay. The contract is formed when your payment is confirmed. The contract is in English. We email you a confirmation with your order and the confirmations you gave. We do not keep a separate copy of these terms for you: save or print them if you want one. Your answers and documents are deleted as described in section 10.

6. Immediate delivery and the right of withdrawal

We start generating your documents as soon as your payment is confirmed, and they are usually ready within minutes. If you are a consumer in the European Union or the European Economic Area, you would normally have 14 days to withdraw from a distance contract. Before paying you confirm: “I ask for generation to start immediately after payment. I understand that generation starts as soon as my payment is confirmed and that I lose my 14-day right of withdrawal once it has started.” We record that confirmation with the time you gave it and repeat it in the email confirming your payment. Because generation starts straight away at your request, the right of withdrawal ends once generation has started.

7. Refunds and regeneration

If our checks stop your documents, a person looks at your order within one business day and either delivers documents that pass the checks or refunds you in full. After delivery, refunds are at our discretion; see the refund policy. Each order includes one free rewrite of the letters in a different tone. Your statutory rights as a consumer are not affected.

8. If something is wrong with the documents

If you are a consumer, the legal guarantee of conformity applies: the documents must match what these terms and the order page describe. If they do not, you can ask us to fix them free of charge, and if we cannot, you are entitled to a price reduction or a refund. Write to support@demandletterpack.com.

9. Using the documents

The documents are yours to use, edit and send for your own dispute. You may not resell the service or its output as a service to others.

10. Deletion of your data

We delete your answers, uploaded files and documents 30 days after delivery, or immediately when you use “Delete my data now” on your order page. Download everything you want to keep before then. Details are in the privacy notice.

11. Liability

We prepare the documents with care, but we do not guarantee any outcome, including that the other party will pay. To the extent the law allows, our total liability for an order is limited to the price you paid for it, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, including for intent or gross negligence, or your mandatory rights as a consumer.

12. Governing law, complaints and disputes

These terms are governed by the law of Estonia. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts there.

If you are not satisfied, write to support@demandletterpack.com. We confirm that we received your complaint and answer it within 15 days. If we cannot agree, a consumer can take the dispute free of charge to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority, which publishes its contact details and rules of procedure at ttja.ee, or to the courts.

13. Changes

We may update these terms. The version in force when you pay applies to your order.