Terms

1. Who we are

Demand Letter Pack is operated by [Legal entity name], [Registered address], registration [Chamber of Commerce (KvK) number], VAT [VAT number]. Contact: support@example.com.

2. What we provide

We provide a document preparation service. From your answers we generate document drafts (a demand letter and, depending on the pack you choose, an evidence checklist, a timeline, a next-steps guide, a final notice and an escalation memo) and general information about the usual next steps.

We do not give legal advice. We do not assess whether your claim is valid or likely to succeed, we do not represent you, and no lawyer-client or attorney-client relationship is created. We are not a law firm and do not provide the services of a lawyer or attorney. Not a law firm. Not a substitute for the advice of an attorney.

We never send documents to the other party, contact them, negotiate, or take any step on your behalf.

3. AI-generated documents

Your documents are generated by an AI system with automated checks. No lawyer reviews them. Before paying you confirm: “I understand that my documents are generated by an AI system with automated checks, that no lawyer reviews them, and that they are document drafts and general information, not legal advice.”

Legal references appear in documents only when a person has verified them against official sources. Where a reference has not been verified, the document tells you to check the applicable rules instead.

4. Your responsibilities

• You are responsible for the accuracy and completeness of the facts you enter, and for having a lawful basis to use the other party's details.
• You must read and, where needed, correct every document before using it. Anything marked [MISSING] must be completed by you.
• You decide whether, when and how to send a document, and you are responsible for sending it.
• You must not use the service to harass anyone, to make claims you know are unfounded, or for any unlawful purpose.

5. Price and payment

Prices are shown before you pay and exclude VAT or sales tax, which is calculated at checkout from your billing address. Disputes under EU jurisdictions are billed in euros and disputes under US jurisdictions in US dollars. Payment is processed by Stripe. The contract is formed when your payment is confirmed.

6. Immediate delivery and the right of withdrawal

We start generating your documents as soon as your payment is confirmed, and deliver them within minutes. If you are a consumer in the European Union or the European Economic Area, you would normally have 14 days to withdraw from a distance contract. Before paying you confirm: “I ask for generation to start immediately after payment. I understand that generation starts as soon as my payment is confirmed and that I lose my 14-day right of withdrawal once it has started.” We record that confirmation with the time you gave it and repeat it in the email confirming your payment. Because generation starts immediately at your request, the right of withdrawal ends once generation has started.

7. Refunds and regeneration

If we cannot generate your documents, we refund you in full automatically. After delivery, refunds are at our discretion; see the refund policy. Each order includes one free regeneration of the letters with a different tone. Your statutory rights as a consumer are not affected.

8. Using the documents

The documents are yours to use, edit and send for your own dispute. You may not resell the service or its output as a service to others.

9. Deletion of your data

We delete your answers, uploaded files and documents 30 days after delivery, or immediately when you use “Delete my data now” on your order page. Download everything you want to keep before then. Details are in the privacy notice.

10. Liability

We prepare the documents with care, but we do not guarantee any outcome, including that the other party will pay. To the extent the law allows, our total liability for an order is limited to the price you paid for it, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, including for intent or gross negligence, or your mandatory rights as a consumer.

11. Governing law and disputes

These terms are governed by the law of the Netherlands. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts there.

Online dispute resolution for consumers: the European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025 and no longer accepts complaints. If you are not satisfied, contact us first at support@example.com; you can also turn to a competent alternative dispute resolution body or the courts.

12. Changes

We may update these terms. The version in force when you pay applies to your order.