Refund policy

If generation fails: full refund, automatically

If anything prevents us from generating your documents after you pay, we refund the full amount you paid, including tax, to your original payment method without you having to ask. We email you when the refund is issued. Refunds usually reach your account within 5 to 10 business days, depending on your bank.

Our automated checks can also stop a letter from being delivered, for example when it would contain a legal reference that has not been verified or a statement that is not supported by your answers and cannot be corrected automatically. That counts as a failed generation and is refunded in full.

After delivery

Once your documents are delivered, the service has been performed. Refunds after delivery are at our discretion. Write to support@example.com within 14 days of delivery with your order link and what is wrong; if the documents have a defect we cannot fix, we will refund you.

Before asking for a refund, consider the free regeneration: each order includes one regeneration of the letters with a different tone, from your order page.

The right of withdrawal

EU and EEA consumers ask us to start generating immediately after payment and acknowledge that the 14-day right of withdrawal ends once generation has started. Details are in section 6 of the terms. This does not affect the automatic refund if generation fails, or your other statutory rights.

Payments we did not expect

If you are accidentally charged twice for the same order, the second payment is refunded automatically.