Refund policy

If we cannot deliver your documents

Every document is checked automatically before delivery. If a document does not pass, or anything else stops us from generating your pack, a person looks at your order within one business day. You then get either documents that pass the checks or a full refund of what you paid, including tax, to your original payment method. We email you either way.

While your order is on hold you can cancel it and get a full refund: reply to our email or write to support@demandletterpack.com. Refunds usually reach your account within 5 to 10 business days, depending on your bank.

After delivery

Once your documents are delivered, refunds are at our discretion. If something is wrong, write to support@demandletterpack.com within 14 days of delivery and tell us what. If the documents have a defect we cannot fix, we refund you.

Each order includes one free rewrite of the letters in a different tone, from your order page. It may solve the problem faster than a refund.

The right of withdrawal

If you buy as a consumer in the EU or EEA, you ask us at checkout to start straight after payment and confirm that your 14-day right of withdrawal ends once generation has started. See section 6 of the terms. This does not affect your refund if we cannot deliver documents that pass our checks, or your other rights as a consumer.

Double payments

If you are charged twice for the same order, the second payment is refunded automatically.